Apple's Sorry... But Not Really

  • Published: 28 March 2019
  • I've reviewed the MacBook Pro every year but Apple finally admits to a problem on their keyboards that has persisted for 4 years. I hope the 2019 MacBook Pro redesign fixes this issue.
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Comments • 3 535

  • Dave Lee
    Dave Lee   8 months back

    Apple BADLY needs to fix these keyboards on the 2019 re-design

    • Qacc6
      Qacc6  3 weeks back

      @YouTubaholic Because their X1 Carbon is so much lighter than a Macbook Pro or Macbook Air.

    • Grinder Man
      Grinder Man  7 months back


    • Chillhoof
      Chillhoof  7 months back

      They should have never changed the 2015 chiclet style keyboard. Perfectly fine and reliable product.

    • Ich Bin
      Ich Bin  7 months back

      And then probably boast how their "new" keyboards and glorious and problem-free.

    • Silemu Aloyce
      Silemu Aloyce  7 months back

      Why u don't review samsung laptops?! Ain't they good and better?

  • Qacc6
    Qacc6  3 weeks back

    Love the stubble.

    • Matias Suzart
      Matias Suzart  3 weeks back

      I was wondering to buy a MacBook Pro.... But I’ll wait a little more

      • Go MGTOW
        Go MGTOW  2 months back

        Apple's new sales campaign: Hey, we know that we design and build defective products, but we also know that our customers are too stupid to not keep buying our defective products, so we will keep building them and selling them, thank you morons.

        • Pilletta Doinswartsh
          Pilletta Doinswartsh  2 months back

          there is a "Keyboard Service Program" on many Macbook model keyboards:

          MacBook (Retina, 12-­inch, Early 2015)
          MacBook (Retina, 12­-inch, Early 2016)
          MacBook (Retina, 12-­inch, 2017)
          MacBook Air (Retina, 13-inch, 2018)
          MacBook Air (Retina, 13-inch, 2019)
          MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports)
          MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports)
          MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports)
          MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)
          MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports)
          MacBook Pro (15-­inch, 2016)
          MacBook Pro (15-­inch, 2017)
          MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)
          MacBook Pro (15-­inch, 2018)
          MacBook Pro (13-inch, 2019, Four Thunderbolt 3 Ports)
          MacBook Pro (15-­inch, 2019)

            JEWISH COMMUNISM  3 months back


            • Endless Triangle
              Endless Triangle  3 months back

              I imagine the Apple solution to this (like all of their "innovations" in recent years) "aRE YOu TirED OF KeyBoarDS ThAt DOeSN't WoRk???/ THey'Re SO OuTDatED bY Now. We ALL KnOW HoW PPL LoVE OuR TOUch ScrEENs In OuR iPaDS sO iNSteAd OF ThOSe CLuMsy KeYbOARds WE wILL GiVe u a ToucH OnE InStEAd. BUt If U reAllY WaNT oNe YOU CaN Buy eXTeRnAL OnE FoR O N L Y 1000$ AnD CoNNeCt iT By An USB PoRt ThAt our MAcS DoESn't PrOvIDe, BUT WaiT u CaN Buy an WiRElesS AdaPtEr AnD PlUg iT DireCTLy tO uR KeYboaRD for J U S T 365$!!!"
              Also they might release an external refrigerator to cool your Mac xD

              • Cass -
                Cass -  3 months back


                • Abdul Salim
                  Abdul Salim  4 months back

                  My keys getting failed one by one.

                  Recently when I was writing an email to my manager in hindi which included :

                  Koisse mojey bohutt late 9 pm

                  By that time my O, E, J, H, L keys were gone. So I lost my job right when he received the email.

                  • idonda
                    idonda  5 months back

                    so with the 2019 new ones they did not fix the problem.

                    • eastlondonhustler
                      eastlondonhustler  5 months back

                      I think the root of the problem isn't Apple, it's their customers, Apple know they are unhappy, but they also know that they will continue buying their products , if you were in charge of Apple and knew that there were millions of iSheep queueing up day and night to buy your products, would YOU spend more money repairing faults like these ?
                      I didn't think so.

                      • Mitchell Djunaedi
                        Mitchell Djunaedi  5 months back

                        I wish Steve Jobs was still with us today.

                        • Fanur Anuojat
                          Fanur Anuojat  6 months back

                          Even their apologies are broken junk! 😄

                          • Slor Gaming
                            Slor Gaming  6 months back

                            Apple's solution to all their problems: buy a new one of their products.

                            • Cat Hates Doors
                              Cat Hates Doors  6 months back

                              Now they did reinvent the keyboard design for 2019 MacBook Pro. No more complaints about this OLD design. Just make complaints about the NEW design.

                              • GXNGHIS
                                GXNGHIS  6 months back

                                Now the mbp 2019 is out and no apple haven’t fixed it but have decided to use ‘new material’ smh.

                                • Benjamin Samuel
                                  Benjamin Samuel  6 months back

                                  The are only small number of users.. Because they can call n email the correct number to complain... Keys dont work.. Apple is too smart

                                  • Benjamin Samuel
                                    Benjamin Samuel  6 months back

                                    Oo i know the solution to the keyboard issue without repair.... Buy new one

                                    • Benjamin Samuel
                                      Benjamin Samuel  6 months back

                                      I hope their sorry fixes my new macbool pro keyboard aticly issue

                                      • Whole Food Plant-Based Man

                                        Wow, I’m sure glad I don’t use Apple laptops.

                                        • Ricardo Franco
                                          Ricardo Franco  6 months back

                                          Frankly the best apple keyboard I’ve ever used was the one that came with the iMac 2005 model. It was well made, had solid buttons, truly enjoyable typing experience while enjoying a neat look (white keys on a clear body). Sadly it seized to work after 10+ years. I’m not a fan of the keyboard the laptops come with nowadays. My MacBook Air (mid 2013 model) has very delicate keys. A book fell on the keyboard a few months ago (a soft cover book at that) and the up arrow key completely broke in half and even damaged the clip underneath the key. Everything works but it’s annoying seeing that key missing. It happened in December and I still can’t get used to it. Also while on topic on how overly delicate these laptops are, about a year after I bought the laptop, I left it closed on my work desk for about 30 minutes. When I got back to my desk, I saw that my coworker had served me coffee and left my mug on top of the apple logo (dumb dumb move). When I opened my screen, I saw a circular rim area in the middle of the screen that’s slightly brighter than the rest of the screen. The weight of the mug had made the screen burn in!!! I’ve never been able to fix it. I figured it would cost too much to fix the screen and now even the key. Next Mac I buy will probably not be a laptop.

                                          • Figaro
                                            Figaro  6 months back

                                            Apple devices are pleasant to look.
                                            Guys in Apple are disgusting.

                                            • DenviousMars
                                              DenviousMars  6 months back

                                              Very easy to solve.
                                              Just dont buy Apple products

                                              • Pax
                                                Pax  7 months back

                                                Dude ur awesome cause ur so damn honest

                                                • Vicky Sekaran
                                                  Vicky Sekaran  7 months back

                                                  I can bet these apple idiots will stick with the same chassis

                                                  • Red
                                                    Red  7 months back

                                                    Great videos. Thanks

                                                    • Sundar Pichai
                                                      Sundar Pichai  7 months back


                                                      • 3Degrees DB
                                                        3Degrees DB  7 months back

                                                        Where did you get those lights in the corner of the room?

                                                        • Thomas
                                                          Thomas  7 months back

                                                          youre typing it wrong

                                                          • Thomas
                                                            Thomas  7 months back

                                                            youre typing wrong

                                                            • j
                                                              j  7 months back

                                                              They could use a Smart Keyboard Folio-like keyboard. The fact that it has more key travel than a MacBook is hilarious.

                                                              • tz i
                                                                tz i  7 months back

                                                                oh when I saw that ad, just realized that Apple actually used compliant mechanism for the butterfly design, that's brilliant!!!

                                                                • Sanu
                                                                  Sanu  7 months back

                                                                  Everything works my ass

                                                                  • Thomas King Schillerlein
                                                                    Thomas King Schillerlein  7 months back

                                                                    Customers: Are you sorry?

                                                                    Apple: well... GO FUCK YOURSELF! LOL

                                                                    • Thomas King Schillerlein
                                                                      Thomas King Schillerlein  7 months back

                                                                      You could also "NOT BUY APPLE!", but you're probably a morbidly obese stupid average Joe Murican. Are you?

                                                                      • yeoJ kuotaaM
                                                                        yeoJ kuotaaM  7 months back

                                                                        Typing the apology on the Android might have proved *More Quality*

                                                                        • Andrew Moss
                                                                          Andrew Moss  7 months back

                                                                          I haven't had any keyboard issues (yet), but I'm very disappointed by my £3000+ 15" MacBook Pro. Flimsy lid, noisy fans and regular crashing make me regret buying it.

                                                                          • Charlie Wu
                                                                            Charlie Wu  7 months back

                                                                            how do you use all four of your laptops? do you switch out the old ones once the new one came out? or somehow you are keeping all of them in sync? if there's a good way i'd love to know

                                                                            • na Cna
                                                                              na Cna  7 months back

                                                                              my Enter key does not click anymore. Thanks apple !

                                                                              • Feyzan
                                                                                Feyzan  7 months back

                                                                                The biggest problem is that you are still using MacBooks. Lol stupid apple Fandom.

                                                                                • L.A. Emert
                                                                                  L.A. Emert  7 months back

                                                                                  As much as I love my iPhone X i simply can’t afford any new Apple products smh

                                                                                  • Adam Macias
                                                                                    Adam Macias  7 months back

                                                                                    You crazy Dave! iSorry 🤣

                                                                                    • Kenneth Loung
                                                                                      Kenneth Loung  7 months back

                                                                                      they keep telling us that a thinner laptop is better and then look at the problem now. they can't even properly fix there own keyboards. This is pretty sad for a company period.

                                                                                      • Thicc Boi
                                                                                        Thicc Boi  7 months back

                                                                                        Moral of the story buy a hp spectre instead

                                                                                        • Manraj Rakhra
                                                                                          Manraj Rakhra  7 months back

                                                                                          Thank you very much for the recommendation Dave, I will wait up for the hopefully updated 2019 version. I've a 15 inch MacBook Pro from 2013 that's dying a slow death. Too bad they don't make 'em like they used to.....

                                                                                          • Andres Valdevit
                                                                                            Andres Valdevit  7 months back

                                                                                            Dude, the new Acer Concept D for creators has just been presented! Looks promising and point's at tackling head on the entire Apple lineup, looking forward for your opinion on it. At the moment the Mac Pro is a sick joke more than ever!

                                                                                            • Oliver Harrison
                                                                                              Oliver Harrison  7 months back

                                                                                              Unfortunate is the wrong word to use, Dave. I appreciate you being so harsh about how they're dealing with how they're applying the fix. Apple's constantly ignoring the problem in order to save money by not fixing a design that was bad to start with. That's not unfortunate, that is negligence at best and consumer hostile at worst.

                                                                                              • Sudden Eye
                                                                                                Sudden Eye  7 months back